FAQ

Q. Where do you ship from?

 

A. We ship from our partnered warehouses & factories located in the USA and China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

 

 Q. How long will it take for my items to arrive?

A. It will usually take up to 12-21 business days in the USA, and 2-3 weeks for  international orders to to arrive after we ship them out. Shipping times vary from product-to-product; based on demand and shipping location.

 

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

 

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide. 

 

Q. Where is your company located?

A. We have an office in the beautiful country of Canada; Supply warehouses in the USA; and High-Quality vendor contacts in China.

 

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

 

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to freakyglowdice@gmail.com

 

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Paypal, Google Pay, Venmo, Amex and more! Sorry, No Cash on Delivery.

 

Q. Is Checkout on this site safe and secure?

A. You can be sure that all purchases here are safe and secure. We run our shop through www.shopify.com the #1 trusted e-commerce platform.

 

Q. If I enter my email address will you sell my information?

A. We do not sell our customer's information. Emails are strictly for follow-up and monthly deals and promotions.

 

Q. Will I (the customer) have to pay customs?

A. No, You will not have to pay for customs.